It was very overcrowded and we had difficulty finding a seat together (just two of us). The lounge in terminal 5 is long and narrow and we had to walk the entire length squeezing past people before finding the last two remaining seats tucked away in a distant corner. I had just ordered a glass of prosecco when I was told that was it unless I paid thereafter but too late to change this to a glass of non-sparkling wine. . The food was also fairly ordinary. Overall I felt that I had been severely overcharged for a pretty second rate experience. We left after an hour having originally intended to stay for three. It was much less crowded outside!