Whilst we arrived at the airport three hours prior to departure, it took over an hour and a half to check in and clear security meaning only approx 30 mins was spent in the lounge prior to boarding. I appreciate this is the fault of airport processing but you could manage customer expectations far better at the selling stage as we were left feeling exploited given the cost of the lounge. Only one person serving drinks behind the bar meant we then had to queue again for the majority of our time in the lounge which is simply unacceptable in terms of product and service delivery. I even had to go to the fridge for the bar tender to fetch the tomato juice for her! Really not good. You have a great lounge you could make a lot more of with some simple tweaks. Thanks.