We arrived at the lounge and the sign outside informed us that it was full, we went to the desk anyway and were let in without issue. Upon getting inside, we could see that it was less than half full, not sure why the full sign was outside! There was no hot food on the hotplate for the first half an hour, and when it finally arrived, there was just two containers of warm pasta. One with pesto and one with mushroom. The alternative was a salad bar with egg mayo, sliced ham, lettuce etc. So overall nowhere near what was expected. Cutlery was always in short supply to the point where it ran out and we were given plastic forks! There's was a constant 5-10 minute queue at the bar, I'd hate to see it when it's busy! On a positive note, the seating was comfy, access to charge points was easy. Last year I think we used a lounge in Terminal 2, it offered a huge choice of sandwiches, hot pies and pasties, cheese board, yogurts, cakes etc. Very disappointed overall, a complete disregard for service once they've had your money.