The airport was extremely busy, we were a party of 7, we had 5 pre booked passes as the other two members of the party had dragon passes. They were not allowed in as we were told the lounge was at 'full capacity'. When we got into the lounge, it was no where near capacity. The problem was that too many singles were occupying large tables. If individuals were shown to tables staff made sure they utilised the space appropriately, then you would be able to fit many more people in there. The whole thing is poorly laid out and I dread to think how they will cope when the airport expands. The staff were stressed, unfriendly and bordering on rude. The chap behind the bar didn't smile once and had no conception of customer service and giving people a great experience. Not a great start and not worth the money!