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Katrina
We arrived in the lounge at 3pm on Thursday 6th July as a party of 3. First problem was finding a table that wasn't covered in dirty dishes. We eventually found a space in the corner ( unable to connect to wi fi on any of our devices) My friend went to the bar to get some drinks only to be told he could only order 2, we had paid for 3 people and had presented our pass on entry so no idea what that rule was about. He duly ordered 2 took them to the table then immediately returned for the third, what nonsense ! Next we went to explore the food choices available, this didn't take long at all given that there was very few. There were a couple of slices of ham, some coronation chicken and a few bowls of salad ingredients which were almost empty, barely enough for one person never mind a lounge full of people. Next the hot food offering two dishes of some pasta concoction which had clearly been under the hot lamp for too long. So to the final offering which was a turreen of soup which was hot and plentiful and some bread rolls ( no butter) wow £ 26 each for that ! We sat down ate the soup which was nice. So we decided to have another drink, same pantomime about only 2 drinks at a time! I went for another visit to the buffet, clearly had not been replenished ( no ham left now!) Went back to the table via the hot drinks dispenser passing the still cluttered tables in the rest of the lounge.I was almost overcome with joy at the coffee machine at the sight of scones and a jar of biscuits! Took a chance on a scone with jam and cream which would have been lovely if the scone hadn't fallen apart due to being stale. So reluctantly we left to go to our boarding gate passing the reception area en route. To my surprise there was a flurry of activity from staff chatting and having a good old laugh. I believe one of these was a manager due to wearing formal business attire. Might I suggest that the staff use their time more usefully by clearing tables and ensuring that the food supplies were replenished !
8 years ago
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Executive Lounges has a 3.9 average rating from 28,090 reviews