The seats, tables and plug sockets were very welcome however the choice of hot food was appalling, one mushroom pasta dish (what happens if you did not like mushrooms, both my children don't so they didn't eat an expensive seat for them), everything else was cold and unhealthy I.e. cakes, crackers and cheese etc. More choice of food needed. Also more choice of magazines and newspapers that we can take away would be great. The lady on reception was a jobs worth insisting on printed off paperwork which I couldn't find, she was not happy and would not accept the receipt on the mobile. She told us we needed to email the receipt to her so she could print it, not a good start to the experience. We will not be returning and will write this review on trip advisor. Next time we will go to the No 1 lounge. You need to improve!!