I am an accountant and my partner a history teacher and we were using one complimentary visit and one visit from my American Express to enter the lounge. The complimentary visit had been given to myself after a terrible experience at another of your lounges. When arriving, the front desk attendant didn't even look up to greet us. We are 24 but look young and were dressed in smart holiday wear as we were going to be using the lounge and flying premium economy. The attendant couldn't have made it clearer that she did not rate us as important. She questioned the validity of the complimentary booking despite showing her the email confirming this which we had printed off. She didn't even look at it just demanding to know who had granted us this as she'd never seen it before and didn't believe it to be possible. This made us feel embarrassed in front of other waiting customers, she made it seem like we were trying to sneak in. As a professional, I don't doubt if I had been in my work wear and my partner in his suit we would have been treated completely differently. She was unwelcoming, rude and didn't make us feel like we should be there. She didn't inform us of the facilities available as we heard her telling other guests. Once she had processed our bookings she just waved us in. Extremely disappointing to be treated as a substandard guest when there is no reason to do so. We would not return to your lounge to be humiliated again. Please contact me at Harriet.brooks@kpmg.co.uk to discuss this further.