The attitude of all staff was one of disgruntled apathy. There was no welcome greeting or explanation of procedures. I had booked myself and a friend into the lounge as a special treat but we were greatly disappointed. At one point we were told that only one drink per person was obtainable, only for this ridiculous rule to be overturned 15 minutes later after much complaining! So disgruntled were the fee paying passengers that armed police were called into the lounge!! The food was mediocre and limited in choice. So overall, the experience was the exact opposite to that which I had hoped for! I will not be recommending the lounge to anyone, without assurances and details of huge changes. Neil