We booked the lounge and realised we were able to use ba lounge. We did check your lounge out as it was nearer and we had paid for it and had tried to cancel but didn't get a reply. We walked in then straight back out again as it was full to capacity and no seats were available, There was too many people in a small space,you would be better off sitting in the airport. very disappointed you think you found a tiny corner in the airport and thought you'd make a lounge area of it very disappointed as newcastles lounge is great, waiting for a refund from a lady in your department