Well, upon arrival from my 10 hour flight I walked in and said I had an online booking. It was at that point a lady said "we've got another one". Apparently they were training a gentleman that day and by another one were referring to me as an internet booking. Needless to say it wasn't the best of starts to my visit. The second lady realized that it was not nice to be greeted as "another one" and said hello. They then proceed to check my reservation, which was taking a fair bit of time as I suppose the gentleman was still learning the ropes. I even went and sat in a chair while the 3 of them hovered around a computer desk to check me in. I was then told to enjoy my stay. The room at the back where you can have a nice quick nap on the lounge chairs was great, although it could've used a door as a family decided to sit right beside the entrance, but it was still nice to be able to stretch out. The bathroom was in a bit of a state. I imagine the previous person using it had some sort of accident over the toilet seat. There was a good selection of soft drinks and snacks, and had the welcome been more welcoming I may have give this review a higher rating. Perhaps it would be best to ask the customer if they mind waiting a few minutes for check as they are training someone, instead of me having to ask "are you training him?". People are a lot more patient when they understand the situation, especially after a long day of travel.