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Rebecca
The food was plentiful and staff even accommodated mine and my daughters gluten intolerances however this was our second use of the lounge and on both occasions we were made to feel uncomfortable with my youngest child, the first time he was a little upset I'd like to add not crying and a member of staff came over to us and informed my husband that if he didn't settle we would be asked to leave! And this time several members of staff made points of saying that both the children needed to be careful as they had just had the chairs steam cleaned this was at the time when they were sat at the table eating! I found this made both experiences extremely uncomfortable and ultimately not enjoyable! Staff were unpleasant when collecting plates etc and we were not the only ones to comment on this. Unfortunately as we fly as a family frequently I don't feel we would use this again as if I'm paying for my children I expect them to be made welcome! Disappointed in the staffs attitudes to paying guests
7 years ago
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Executive Lounges has a 3.9 average rating from 28,089 reviews