The staff were very rude and abrupt when we entered with our party. We were refused entry into the pre paid lounge due to one of the party wearing a branded smart casual polo shirt. After being humilated at the front of the lounge we went to a near by shop to purchase an unbranded jacket to cover up the logo on the polo shirt. We were eventually allowed into the lounge and got something to eat. Yet again we were heavily disappointed, the bread for the bacon sandwiches was dry. The stock wasn't re filled as soon as it got empty so we had to wait around for orange juice, more bacon, yoghurts etc. Very disappointing and a waste of money overall.