Awful experience, we were late as check in took a lot longer than expected so only had an hour in the lounge. As we arrived at the lounge we were greeted by a short woman with brown hair and glasses she took about 10 mins to check us in then eventually when we sat down we wanted some drinks she was aware we were waiting but carried on stacking plates and cups, she eventually pulled herself away to serve us and then walked into the back room when we had sat down, she stayed in this room for nearly the remainder of our stay apart from once, after I had gone to the bar having waiting 5 mins I served myself only when I had finished did she bother comming out. Will not be staying again.