We received a very warm welcome and from there the experience was awful. The lounge was filthy and all table areas needed cleaning and the floors were covered in debris. The waiting and bar staff were mostly away in the kitchen and it was clear that they saw us as a hindrance and had to be summoned (at all times) to serve at the bar. My husband only booked the lounge for us as a treat as he uses it a lot when positioning as a Flybe Captain. He was shocked and embarrassed stating that it is normally excellent even when busy. We could not wait to board our flight and escape the lounge and regret having spent so much money on a very disappointing start to our holiday. The attitude of the staff was: who cares...