We bought everything we could think of to make our airport experience enjoyable, extra legroom seats, priority in security lane, priority boarding, aspire lounge. We were at the airport at 4.30am for a 06.35 flight. Waited ages to check one bag, (we had already checked in online), then found priority lane at security was slower than normal lane. This resulted in arriving at Aspire lounge with only 20 mins to spare for last call. Found a queue of about 10 or 12 people at the desk. People were getting very irritated at the slowness of your system. It did not seem to be the fault of the lady at your desk, but there seemed to be a problem with matching customer's paperwork with your computer system. After waiting for 15 mins, I left my companions at the desk, and was allowed through to collect some food. Would have liked to take 3 bacon rolls with me, but you had ran out of bacon. Grabbed 2 oranges and 2 croissants, and then we all had to rush to make our gate. The overall problems at the airport were not your fault, but your abysmal checking system made sure that we didn't have 20 mins to grab a quick drink and a sandwich. For this we paid £77 - not acceptable under any circumstances. Would be grateful for your response.