1. Very crowded - had to waste 5 minute just trying to find somewhere to sit. I noticed other guests moving backwards and forwards looking for seating. 2. Had to queue to get a drink from the bar. Bar staff not welcoming at all. 3. I noticed lounge guests taking handfuls of peanuts from the bowls on display instead of using the scoops provided Very unhygenic!! I didn't want to eat any 4. The whole lounge is very cramped. In one area it was not possible to get through without asking other guests to move out of the way. Not the best thing to have to do. 5. Definitely the worst lounge I have ever stayed in.