1. On arrival at the door, there was a long queue. Someone else in the queue said the lounge was full up. I was very cross, as I had pre-booked online. The doorman came out twice to say there was a 45 minute wait. He did not say anything else. Eventually I saw someone at the top of the queue pay on a credit card machine and be let in. It then occurred to me that the queue might not be for prepaid bookings, so I went to the doorman, and low and behold, pre-paid bookings could go straight in. He said he had come out to say this, but I was in the queue for 10 MINUTES! and all he came out to say was that there would be a 45 minute wait! I was livid. 2) There was a very poor choice of food on display, and no obvious vegetarian option, so I ended up only having a cup of indifferent coffee. Not pleased. 3) The lounge is a narrow L-shape, cramped and claustrophobic. 4) There weren't many armchairs, and it was only by chance that I managed to get one to sit in. As the whole reason for booking a lounge was because I hadn't been well and had a painful leg, that was very fortunate, but another time I might not be so lucky. 5) The last straw was that the lounge does not have its own loos; I had to use the ordinary airport loos, and as the comfort of better loos is another reason for booking a lounge, I felt cheated. As a result, this visit to the Aspire lounge is my first and last visit. I felt that all I got for my £31.50 was an armchair, and nothing else, plus an uncomfortable wait in a queue that I shouldn't have been in.