On arrival we got in the back of the queue which was at least 20 people deep. After standing for 30 minutes with no movement I walked down to the desk to be told that they were at full capacity and only letting people in when others left the lounge. When I pointed out that I had booked previously on line the clerk pointed out that I didn't need to queue (no apology), but no-one had walked down the line to ensure no-one was queuing unnecessary. So 30 minutes waisted ! They let us in and showed us to our reserved table , which we had to ask someone to clean. When we proceeded to get some food, there was only scraps left, no cutlery and I waited and waited for the buffet to be topped up. Eventually I had to find the kitchen , knock on the door and when someone eventually answered I had to point out that the food was all gone and the cutlery was all gone. I asked why no-one was checking these things and was greeted with a rude stare but no answer. After another 5 minutes the food came out but because the cutlery was all dirty we were given plastic knives and forks. Once we had eaten our plates remained on the table for over half hour before I lost my patience and cleared the table myself. There are no toilets inside, they direct you back out into the airport to use the public toilets. This lounge needs effective management and the staff need to learn some customer service skills. The limited food options were terrible (when available). It is certainly not worth the ticket price and it is just as chaotic in this lounge as it is outside so you gain nothing by paying their inflated prices. NOT RECOMMENDED