What went right should be the question? My son and daughter booked me into the lounge as a surprise as I was travelling alone. They told me there was an amazing food menu and free prosecco and most of all, it was quiet and peaceful, clean and tidy, great service. I didn't get one of those things. Food was extremely limited and I had to settle for meatballs (quite an unusual option), there was NO prosecco left at all, not one glass so I had to settle for red wine which I really didn't want, every single table was COVERED in dirty plates and glasses and leftover food with no signs of it being removed (I had to clean and tidy a table myself so that I had somewhere to sit). There was only ONE member of staff working and she sat with a group of customers the whole time crying. I'm not sure what the issue was (maybe she was left alone to deal with the state of this lounge) but her customer service was terrible and she seemed to forget she had a job to do. I waited several minutes to be served every time I approached the bar and honestly felt like a burden to this girl. Overall, the £30-ish pounds that my son and daughter paid was daylight robbery. Please can they be refunded as this was honestly the worst pre-holiday experience at an airport I've had! Will not be recommending. Kind regards, Linda Grant