The staff behind the bar were rude and unprofessional. The team leader who was on at the time shouted at one of my friends and jumped down her throat and then when we asked to get served by someone else he would not let her. The customer service was the worst I've experienced. When my friend ask to look at the wine the woman behind the bar responded and said ' there is a que you know' in a very snotty tone. The woman behind the bar then called my friend a liar when she asked for cider the woman got a bottle of tiger out and my friend said that's larger I asked for cider and woman behind the bar went on and on at how my friend asked for tiger. We were all excited to go into the lounge which we paid for and our whole experience was ruined by rude staff.