I have also written to you via my private email. I never complain but felt I had to on this occasion, the lounge was freezing cold, even the breakfast under the heat lamp was cold! I heard a number of people complaining about it being cold. I was that cold that I proceeded to be ill for my trip to zante to see my daughter, which in turn kind of spoilt my trip. Also, we were kept waiting for 10 minutes before we were let in. It was supposed to open at 4am! We all needed a rest as most of us had been travelling since 1am...... Unfortunately, unless the lounge is warmer I won't be revisiting. I would be surprised if you didn't get anymore complaints along my lines. The lady on the reception desk was very welcoming though, although she didn't apologise for keeping us waiting. I also think that the staff working that morning may have all had a bad nights sleep as they didn't seem to be happy!