We turned in up at 12.30 on sat 23rd Sept to be told the lounge was fully booked and to contact the booking agent as it was there fault. We booked direct? We then told that priority would be given to business class and we would get in. Went back at 2pm and there were letting people in as the had a list. I was told that they wouldn't be doing a list. We got in for 30 mins had a bowl of soup to busy to even queue for a drink. It cost me almost £40 for 2 bowls of soup. Absolutely shocking and no apologies were given or any compensation.
7 years ago
Executive Lounges has a
3.9
average rating
from
28,090
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