The lounge was filled to over-capacity. People were being allowed in despite a sign at the entrance that said it was full. There wasn't a seat available for 10 minutes and the tables were not being cleared. When eventually we did get a seat I had to clear my own table. There were queues the full length of the lounge and it was taking 20 minutes to get served at the bar. We didn't bother trying. The food looked to be a disgrace to the extent that we didn't even sample it. It cost effectively £50 for 2 cups of coffee . I wouldn't give one star if zero was an option. I will be seeking a refund. Our experience was totally unacceptable.