There were a massive number of people in the lounge, good from your point of view but not for your customers. There was no where near enough staff to cope. It took me longer to queue at your bar and get a drink than it took me to get through airport security. One of the main issues was that you had no clean glasses or crockery. So, when hot food or soup was available there were no clean bowls or plates and by the time a few bowls and plates arrived the food was cold. There were no clean cups or mugs to be able to use the self serve coffee machine either. The reason you had no clean glasses or crockery was that it was spread all over the lounge where it had been used but nobody was collecting any of it or cleaning tables ready for your next customers. Toward the end of our time the lounge did quieten down somewhat but his only revealed the tiered and worn state of the furniture. Not a great visit but good business for you at £25 a time.