ar Customer Relations, I wanted to let you know how disappointed I was in the Edinburgh lounge recently (Wednesday 27th September). I had booked the lounge as a pre holiday treat with my elderly mother and daughter. We arrived just after 4pm and checked in easily. The lounge was frankly, filthy. There was not a cleared table to sit, I finally found a table to the rear of the lounge where I was able to clear the debris away to allow us to sit. The floor was covered in crumbs, food and rubbish as was much of the seating, this was consistent throughout the lounge. It made for an unpleasant start not just to have to clear a table but to have to brush off the seats prior to sitting down. The food on offer was equally as disappointing, the hot dish offerings were congealed and looked less than appetising; the salad bar area looked very tired and was in dire need of a tidy up and replenishment. We ended up just having coffee and staying for only an hour which was not what I had anticipated when making the reservation. Several other customers came in while we there and I noted the disgust and disappointment as they too trawled for a clean area to sit. As we were preparing to leave, a surly member of stuff came and cleared the table, she didn’t make any effort to converse with us or offer any explanation. Disappointed is really an understatement, I think disgusted is more applicable, highly unlikely I would use again or be in a position to recommend. I look forward to your comments.