We booked our airport lounge 2 months ahead of our holiday and arrived at Aspire lounge for our allocated time, having already paid for our visit at the time of booking. There were no seats or tables available and were told that we would just have to stand, not really providing a relaxing start to the holiday! The most disappointing thing was the large area of empty seats that had been reserved for customers of Singapore Airlines! Unfortunately Virgin Atlantic customers mustn't be worthy?! When we asked if we could sit in a seat until they were needed, the response was certainly not what I expected! Lorraine who was on reception at the time had clearly not got the memo about the Customer Service course that Aspire put their staff on and must've been feeling aggrieved that she wasn't going on holiday, so was more than happy to upset those of us that were! I had read mixed reviews ahead of booking the lounge but thought I would give it the benefit of the doubt...major fail on my part! The Food offering was bacon, scrambled egg and stale bread buns. I felt the 'polite notice' about the amount of alcohol consumed was a little condescending. I appreciate that a message may be required regarding drinking in moderation and that this notice may have been intended to be light hearted but it made us uncomfortable asking for a third drink for fear of the bar staffs reaction, especially considering the lack of customer service experienced prior! Oh, and when asking for the WiFi code, we were advised that Aspire don't have WiFi but you should be able to pick up the WiFi from the Escape lounge....priceless! Not the best money I've ever spent.