On first arriving at the aspire lounge t1 Manchester there was a large queue of people waiting to be checked in. We was eventually checked in to be greeted by a completely packed out bursting at the seems lounge. There was no tables free whatsoever and the tables that guests were sitting at were completely covered in used plates, empty glasses, used cutlery etc. On visual inspection of your lounge there was clearly not enough staff to rectify this in the slightest. My wife and sister in law was horrified at the condition of this lounge. There was a queue at the bar which had one person serving and the guests had to wait approximately 40 minutes to get a drink. I spoke to a number of guest near the entrance who said they to were appalled at the length of time you had to wait to be served and they were leaving the lounge. There was no food and snacks at all, no plates or cutlery. I find this to be totally unacceptable and complained to the manager. Children were left to run around in a premium lounge and to be perfectly honest it was much quieter out of the lounge. I spoke to the supervisor and he agreed this was not acceptable and that staff morale was at an all time low as they were overworked and understaffed. I have used the aspire lounge on many occasions and this event completely ruined the start of our holiday. We did not stay in the lounge and left after complaining about the environment and asked for a refund. Whilst talking to the supervisor a businessman entered the aspire lounge with his unlimited entrance pass only to be turned away, may I say that he was not happy also. I would like a full refund and compensation for this traumatic start to a well earned holiday. Regards 3 Disgruntled passengers P Fairhurst