The Staff were unwelcoming,totally disinterested.We arrived at 11.15am there were no newspapers and there was scarcely any food available and when staff produced lunch we could not believe how little choice there was.The quality was barely edible. It was the worst lounge we have ever been in and we will not been using you again. On a scale of 1 to 10 I would give you 2; and that was only because the drinks were satisfactory. We suggest you send someone to look at the Escape Lounge at East Midlands to see how an excellent lounge should be run.Superb food and smiling attentive staff for whom nothing is too much trouble.