Nothing specifically went wrong - it was just generally poor. The food on offer was extremely limited in choice, only just warm, not replenished and the bread rolls were not fresh. The lounge was far too busy to the point of being crammed and there were therefore no seats. There had been a significant increase in price (25%) and what had previously been a relaxing, enjoyable and value for money experience is now, quite simply, anything but. The £24.99 paid for what I experienced (and my fellow travellers agree) is a disgrace and, in my view, standards have definitely slipped - we shall not return.