We were welcomed in and as we got in we were advised there was no available seats as they where very busy and told to “sit on the floor” my 4 year old son suffers a number of medical issues but one is life threatening food allergies, one of which is egg. We carry his life saving emergency medication in a bag with us and could show them this. As one of the food served was scrambled egg as you would expect some was dropped on the floor. I approached the desk to a gentleman called Simon and advised him this was not good enough. I had paid £77 to sit on the floor which could potentially harm my child, simon’s co worker an oriental looking lady who refused to give her name commented “I don’t care” and walked away and Simon called the airport police on us. Who would not attend as we had done nothing wrong. Simon insisted we left for complaining about the situation. We where treated appallingly and will never use the lounge again after this. I will be sure to tell anyone else not to use it as well. I called customer services and the lady I spoke to agreed this was not acceptable and refunded the full £77 to me, she told me I would receive a full response within 7 days. I am still waiting and it has been 8 days now ! Travelling with 2 small children is stressful. Travelling long distance with 2 small children, one of which has a catalogue of special needs to be treated this way absolutley destroyed the start of our trip. We booked the lounge to try to else eliminate some of this stress. Simon and his horrible side kick should not work in customer service