Arrival was good with pleasant reception staff. However once into the lounge there were insufficient seating for the amount of people. This was hampered more as there were 2 tables, one with 4 seats and the other with 6 seat that had a reserved label on them. For the duration of our stay neither were occupied at any time! One of the staff members in the lounge was abrupt at best and the lady behind the bar never smiled once. The whole area was badly laid out with narrow walkways between the seating and serving areas for food. All in all compared to our visits to the lounge we have used before in T2 & T3we know which one we would prefer given the option!!