Really poor experience when compared to other lounges I've used across the world, in fact it was the worst. Main items of note were: 1) arrived at lunchtime to find that there was no sandwiches or hot savoury food available. The only good available was clearly left over from breakfast ie cereal (yes cereal at lunchtime) and pastries. I did ask if this was all that was available and received a short sharp reply that it was. 2) no self service alcoholic drinks, had to wait at bar in most instances as not tended by a staff member. I've never experienced this before and wastes time as only in the lounge for short period and comes across as penny pinching. 3) crisps/nibbles in a communal bowl with a scoop to take what you want. Scoop not appropriate as you're unable to obtain the crisps an also crush them. In view of this people were using their hands which is unhygienic. Surely it's best, and usual, to have individual packets and again this comes across as penny pinching. 4) staff not very helpful and disinterested eg on a personal phone call making me wait. 5) poor selection of newspapers. Overall I was very disappointed as I had taken my parents with a view to starting our holiday in a nice environment but left feelin embarrassed. More than happy to discuss further on kristianrapson@hotmail.com. Thanks Kristian