Customer Service was appalling. Waited at the entrance/check in desk for an eternity and was continually ignored by numerous staff members. Once inside, almost half of the lounge was closed off for specific airline customers. The ‘lounge’ is not really a lounge, it was far too ‘business like’ and uncomtfortable. The atmosphere was completely lacking with no entertainment on offer other than BBC News on a single screen at a level where you couldn’t even hear it. The bar service was slow and there were numerous published reminders ref. the fact that 3 alcoholic drinks were considered to be the limit. Would not recommend and will not be returning. Would prefer to sit in the main departure lounge where the likelihood is you eat/drink with better service and probably cheaper in comparison.