It was overbooked, crowded, no seats available for people. People had to sit on the floor. People had to share tables, we had to share our table with 6 other strangers, this was made up of a party of 4 with children, sharing 2 seats and another 2 people. The staff at best, I would rate as poor, they had no understanding, no direction and no one showed any leadership. You had a full area empty, reserved only for Singapore Airways, why? In my opinion, a member of the staff should have made a decision to use this area, instead they blamed the booking agents for overbooking the room. This is the worst experience we have had in any lounge in the world. It is a disgrace that money becomes before peoples comfort and the reason we pay for the lounge is to relax in an area away from overcrowding, on this occasion this did not happen and we certainly will think very carefully before using Aspire lounge again.