The staff at the Aspire lounge Newcastle look so unhappy and struggled to raise a smile when greeting customers. They chatted amongst themselves and completely ignored our presence when we arrived. We are going on holiday for goodness sake and expect a smile and polite greeting at the very least. We were eventually directed to the left without any acknowledgement as to whether we had been before, what was on offer, where to sit etc. The selection of food is really poor and there wasn’t enough of it and the availability of drinks and drinks selection don’t compare to other lounges we have used in the recent past. The seating is not at all comfortable either. Don’t put cookies in a jar for every child to finger every time they wish to take one and place food items where they can be supervised by staff rather than in a corner out of the way. The biscuit tongs were dropped on the floor twice in the hour and a half we were in there and placed back on the counter without any form of cleaning. Disgusting. There was no hot water in the female toilets and they were dirty! The hand drier did not work either. The Wi-fi was awful - complete waste of time and judging by the general conversation within the lounge we were not alone. At just under £100 for 4 people it is poor value for money and we won’t be returning. Have used Stansted’s lounge 3 times this year and, disappointingly, it is far better than the Aspire lounge Newcastle and is frequented by much bigger numbers of guests.