When arriving at the front desk we were told this was a busy lounge and no seats were available and we would have to stand!! When entering the lounge it was completely full no tables or chairs! Why to expect people to pay to go and stand in an over crowded room is beyond me! Food was very poor only bacon and scramble egg (which was like rubber) and the buns were dry! Staff rather rude and not welcoming at all. We left the lounge and had more comfortable surrounding and better service at another place in the airport. We were very disappointed and the worst lounge we have been to so we will not be using it again and will advise others to do the same.