Everything. On arrival half the lounge was unavailable due to it being reserved for Singapore airlines, therefore the gentleman on reception told us that we would have to find a table to share, which was pretty difficult. Not a good start. For breakfast the only warm offering is bacon and beans, together with baps and croissants, hardly what I would consider a "menu that is centred around you, our guests". If you were expecting anything like a proper breakfast forget it. The coffee machine was faulty and did not give out proper drinks, it was only fixed just before we left. Having paid £37.98 for 2 people I think that we were completely robbed. I could spend that much in the main terminal and easily get a proper breakfast for 2. The other things such as wi-fi and papers don't really swing it. You really must be making a fortune running these lounges, but never from me again.