We booked in to the Aspire plus lounge Saturday morning. We were traveling due to a bereavement so thought a little bit of extra TLC was needed. We would have been better off in the ordinary lounge. Service was slow, as there was only one member of staff on. Coffee machine was broken so we couldn't even help ourselves to a cup of coffee. All other drinks were behind counter, which added to the problem of people waiting to be served. Vegetarian sausages were written on the menu, but none were to be had, (run out by 6.30 am ????) the plus side was that I was served a nice omelette, but it wasn't exactly what I had wanted. Myself and other guests started wandering through to the other lounge as it was quicker to get coffee there. We also found a nice selection of pastries and croissants in the ordinary lounge. Nothing like that at all in the supposedly more upmarket lounge. Other guests started getting angry at the poor service, and this just created a tense atmosphere. We were told that more staff came on duty at 10am, but that did not help any of us. The young woman serving us was very pleasant, and I don't have an issue with her. This is a management issue, as the place was badly organised and run for this time in the morning. We have all paid the same price as people arriving later in the day, and as such should expect the same level of service. On our return journey we were booked in to the lounge at Southampton which was a fraction of the price and a much better experience. Here you could help yourself to teas,coffee and even alcohol. The snacks were delicious and all sourced from local businesses so the quality was better, and all presented well. All in all, we should have asked for our money back.