Booked the lounge to relax before long flight to NYC only to be greeted with sorry we are full there are no seats try and get a refund, then 2 people left so we were let in but there were 4 of us, so 2 of us had to stand up for the hour we stayed in. This was due to Singapore airlines booking out half the lounge but no one had sent us a message to warn us of the possible issue very poor service when paying extra , the staff in the lounge were doing there best to make things as good as they could so no complaints with them such a shame but we had a good trip so small blip