As we walked in with our son, the bar person shouted out "the family area is over there" as we were heading for the quiet area which was less busy. We felt singled out and the inference was that our son could not be quiet and well behaved. The three of us ended up squashed onto a two seater table and my seat had a large gash in the seat. Our son was unable to view the planes as he would have been able to if we had been permitted to sit where we had originally intended. The two staff behind the counter seemed to be expressing some sort of dissatisfaction with something regarding their work and therefore didn't seem very focused on customer service. In addition, my husband overheard one make a sarcastic comment to another customer. The bacon was cold and the hot water was not hot enough brew tea. We do book premium lounges quite frequently and this was a disappointing experience on this occassion. Please note that the staff on the front desk were efficient and courteous.