The lounge itself was OK, I had to clean the mess from the table I found though, which wasn't a problem. The main problem I had was the horrible greeting I got from the front desk. I walked in and said hello, stated my name to see if she could look up my booking only to be rudely interrupted by "have you paid for the lounge?". I said yes and proceeded to show my email confirmation, admittedly I should have printed this out, but it's 2017 and barcode based so I thought it didn't matter. She then asked me for my name, which I had already tried to give her before she interrupted, and reminded me that I should have printed the email out for her. Everyone else was great bit this was a horrible way to start the experience. The complete opposite of a welcome greeting.