On arrival the two people who were on the desk, were mid argument with two guest who had not booked into the lounge, for 5 minuets we stood there not acknowledge once. When we were acknowledge, we got a simple "have ya booked?". We entered the lounge and each table had a name and time on it, I went to ask the ladies on the desk where we could sit, the had left the desk, myself and my husband stood waiting again for around 5 minuets before they came back. We went up to the bar, in a queue of around 7 people stood waiting at the bar for the two women to re-surface and start serving. After we had got a drink we headed to the hot buffet.....no bacon and no sausage, after 20 minuets, other guest in the lounge began to get high rate due to the lack of food and very poor service, this spoilt the whole mood and atmosphere. By the time the sausage and bacon was ready, our flight was called, myself and my husband had 2 bottles of larger each and a croissant. I could have spent less and had a more relaxed and enjoyable experience in the main terminal bar, Leeds and Manchester totally put this Lounge to shame, I always recommend that people book the lounge, we do every time we fly (3-4 times per year) we will not be booking Liverpool's Lounge again.