No toilets,overcrowded, had to wait for a seat and that was on a table there were no lounge type chairs available in the two hours we spent there ,there were people sleeping on chairs especially the lounge sofas and they had shoes on ,with their feet on the sofas. The hot water in both hot taps was not hot enough for tea I did complain but was told it was hot , there was white scum on the cup where the water wasn’t hot . There was n packaged food ie crisps or biscuits or nuts there was a jar of biscuits that people put their hands in, the bottle soft drinks were either diet bitter lemon or pineapple juice,I don’t drink diet drinks and have an allergy to pineapple ,simple orange juice or fizzy water ,still water or fizzy drink would of been good .Breakfast was clearing so it took time to put out a limited brunch d, no hot roll was on offer, the Wi-fi was slower than the free term 5 Wi-fi ..