Whilst the staff were very pleasant and never stopped working we found the lounge: dirty, noisy, poor selection of food, and minimal choice, que for check in, the bar, and for food when it arrived. The quiet zone was more like a war zone with people shouting etc children running round. My husband could not work due to this and wanted to move downstairs into the airport to find a quiet spot. our experience in the lounge has deteriorated each visit being worse than the last. You have sold your sole to the masses, we feel that the word executive should be removed from your description of the lounge as it clearly isn’t.