Firstly I tried to book entrance for 9 persons. However, when more than 7 I was asked to call customer service in UK. They informed me that the local lounge manager would call me. As it did not happen, I reminded customer service in UK 2 times more, but still nothing happened. "Luckily" our group was reduced to 7 so I was able to book online a few days before departure - still I did not got any contact from you (the local lounge manager). When entering the lounge in the morning, we found the bread as if it was baked the day before. The rest offered in the lounge was good.