For starters, I booked the Aspire lounge because of the lay-flat lounge chairs pictured in the advertising on the website. There were no such chairs when I arrived. Also, the lounge was packed full of people, often to the point of standing-room-only. It was very loud, and frequently smelled like a locker room because of all the sweaty people milling about. The food was adequate, what there was of it, however the food service staff was rude to me and other customers whenever it was time to replace the food. The staff would push customers, myself included, out of the way with their food carts. My overall experience in the Aspire lounge in Terminal 5 of the London Heathrow airport has convinced me to never allow any layovers long enough to merit any visit to an airport lounge ever again.