Could not get admitted promptly for an important business call as my husband had the e-boarding pass on his phone and the booking reference number i had written down did not work. Had to make the call in a quiet spot outside the lounge and then go and find my husband to get his phone. Finally got access in time to grab a coffee before departure. I think i paid GBP20.00; it would have been cheaper at Starbucks. In future if you want to access the lounge quickly bring both the booking printout and boarding pass, as using your name and flight number at receoption is not enough to get access.