Staff were friendly, helpful and courteous, and the lounge was clean. However, only one toilet was working, which led to a queue. Also, when I arrived at the lounge it was full and there were no tables left for new guests, although space did become available later on. I had to ask for cutlery as none was available. I had to hunt for the newspaper to read as they were not openly on display or easy to find. Finally, although the alcoholic drinks were free, there was a 'no doubles' policy in operation! I have never before visited an 'executive' lounge that tried to ration the drinks to single measures!