I recently visited the Aspire Lounge in Bristol Airport, prior to an early morning flight to Faro. I booked the lounge through my father who works at the Airport, so this correspondence has been forwarded to myself via him. It was only myself who used the lounge and travelled on 01.06.18 (Miss Laura Sellers). I was very disappointed with the lack of service and choice available in the Aspire Lounge. I wanted to make a complaint and raise my concerns on the day. I was unable to do this due to having limited time in the lounge before boarding. There was also only one member of staff on the reception / greeting desk, whom was already very busy assisting other passengers and lounge users. I like to use the lounge for comfort and to relax before travelling. I wanted to take advantage of the there being a hot breakfast served, as had been in the Airport since 4am. To my disappointment the only hot food on offer was beans and burnt bacon. I fail to see how you can call burnt bacon and beans a hot breakfast, especially when there wasn’t anything served to eat it with! For example, there was not even any bread or toast to accompany these breakfast items. If you are going to advertise a hot breakfast available to passengers, who have paid good money to use the lounge, there should at least be exactly that – a full cooked breakfast – not just bacon and beans! The only savoury items left available were some small stale croissants, which I was equally un-impressed with. In the end I had to settle for a cup of tea and a small box of cereal, which had no milk on offer to accompany it. I was left hungry and frustrated before I had even made my way to the aircraft! I would also like to raise the concern that I couldn’t use the toilet facilities in the lounge, because they had no toilet roll in them!! I had to instead use the alternative airport toilet facilities, as no-one was free to ask or tell within the lounge itself. I left the lounge wondering what service I had bothered to pay for! I didn’t get a hot cooked breakfast as advertised, nor could I even use the toilet! I am still very disappointed and expected a lot more from the Aspire Lounge. I use the Airport on a regular basis and am due to fly from Bristol again in October this year, however I am very torn as to whether I shall bother wasting my money on visiting the lounge again prior to my flight. I hope that this feedback can be taken seriously and used to implement changes that will benefit all future lounge users.