I am coeliac and need a gluten free diet. I booked the Aspire Lounge in Heathrow T5 so that my disabled husband could rest comfortably between flights and we could both have a late lunch. The online menu boasted gluten free food including a hot dish. On arrival I asked a member of staff what was available gluten free and she asked me to ‘wait four minutes’. She brought me a plate with for slices of g/f bread. No butter, nothing else followed. After an hour I asked another member of staff who offered me flapjacks. When I asked if there was anything savoury he said he thought there was chicken and went away to check. When he came back he said ‘sorry, the chicken was last month, we don’t have anything this month. On arrival home I wrote in and received a dismissive email saying that there was g/f hot food available. It was the first time we had used a lounge, I asked two different members of staff for help. I was tired and hungry and this was my experience.